Return and Refund Policy

At SS POCT LLP, we strive to provide high-quality medical equipment and excellent customer service. However, we understand that there may be instances where you need to return a product or seek a refund. Please review our return and refund policy below:

1. Return Eligibility:
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • Returns must be initiated within 30 days of the purchase date. Beyond this period, we may not be able to process your return.
2. Non-Returnable Items:
   • Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
     • Consumables (e.g., test strips)
   • Customized or specially ordered items may also be non-returnable unless they are defective or damaged upon receipt.
   • When anything from the delivered package is missing, including but not limited to price tags, labels, original packing, freebies, accessories, etc.
3. Return Process:
   • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
   • Returns made without an RMA number may not be accepted or processed.
   • Once you have received your RMA number, please securely package the item and include the RMA number on the outside of the package.
   • Ship the return item to the address provided by our customer service team.
4. Refund Process:
   • Once we receive your returned item and verify its eligibility, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow 3-5 business days for the refund to appear in your account, depending on your financial institution’s processing time.
5. Return Shipping Costs:
   • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping method to ensure the safe and timely return of your item.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
   • We may require photographic evidence of the damage or defect to process your request efficiently.
7. Restocking Fee:
   • A restocking fee may apply to certain returns, particularly for items that are opened, used, or returned beyond the specified timeframe.
   • The restocking fee, if applicable, will be deducted from your refund amount.
8. Contact Us:
   • If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team.
   • You can reach us via email at Info@sspoct.com or by phone at (+91) 9653692261.

Thank you for choosing SS POCT LLP. We value your satisfaction and will do our best to ensure a smooth return and refund process for you.