Shipping Policy

Thank you for choosing SS POCT LLP for your medical equipment needs. We are committed to ensuring a smooth and timely delivery process. Please review our shipping policy below:

1. Processing Time:

   • Orders are processed within 1-2 business days after payment confirmation.
   • Processing times may be longer during peak seasons.

2. Shipping Methods:

   • We offer standard and expedited shipping options.
   • The selected shipping method at checkout determines delivery time and cost.

3. Shipping Rates:

   • Shipping costs are based on package weight, shipping method, and destination.
   • You can view shipping charges before finalizing your order.

4. Delivery Timeframes:

   • Standard shipping: 3-7 business days (domestic).
   • Expedited shipping: 1-3 business days (domestic).
   • International shipping times vary due to customs clearance.

5. Order Tracking:

   • A tracking number is provided via email once your order is shipped.
   • Track your order on our website or the carrier’s website.

6. Shipping Restrictions:

   • Some products may have shipping restrictions based on regional regulations.
   • Customers are responsible for compliance with import regulations.

7. Shipping Address:

   • Ensure the shipping address is accurate and complete.
   • We are not responsible for delays due to incorrect addresses.

8. Shipping Damage or Loss:

   • Report any damaged or lost packages immediately.
   • We will work with the carrier to resolve the issue.

9. Shipping Holidays:

   • Carrier holidays may affect delivery times.
   • We will notify customers of potential delays when possible.

10. Not For Resale:

    The Company sells and ships the Device to end-user customers only and reserves the right to refuse or cancel your order if we suspect that the Device is being purchased for resale.

11. Contact Us:

    • Email: Info@sspoct.com
    • Phone: (+91) 9653692261

Thank you for choosing SS POCT LLP. We appreciate your business and look forward to serving you!