Privacy Policy

At SS POCT LLP, we are committed to upholding the privacy of our users and ensuring the security and lawful processing of your personal information. This Privacy Policy sets forth the types of data we collect, the manner in which we use it, the limited circumstances under which it may be disclosed, and the measures undertaken to protect your personal data when you access or engage with our website or services.

1. Information We Collect

We may collect and process the following categories of information:

• Personally Identifiable Information (PII): Information that can be used to identify you, including but not limited to your full name, email address, telephone number, postal address, and any other details you voluntarily provide through forms, inquiries, or registration on our website.
• Technical Data: This includes information such as your IP address, browser type, device type, operating system, referral sources, and your interactions and behaviour while navigating our website.
• Transaction Data: We may collect and retain information pertaining to transactions you initiate or attempt with us, whether through our retail locations, website, or mobile application. This data may include, but is not limited to, the date and time of the transaction, total purchase amount, transaction history, user preferences, and other information relevant to the transaction process.
• Usage Data: Data concerning your interaction with our services, such as pages visited, time spent on pages, features accessed, and user engagement metrics.
• Feedback and Communications: Any communications, suggestions, or feedback you voluntarily provide via forms, emails, surveys, or other means.

2. How We Use Your Information

The personal data we collect is used for the following legitimate purposes:

• To operate, administer, and enhance our website and service offerings.
• To address your inquiries and fulfill your requests effectively.
• To personalize and tailor your user experience based on your preferences and interactions.
• To send service-related communications, including confirmations, updates, alerts, and support correspondence.
• To monitor and analyze website usage, performance, and user engagement to support internal improvements.
• To ensure compliance with our website’s terms, conditions, and policies.
• With your explicit and informed consent, to send marketing communications, promotional content, or newsletters.

3. Changes to This Privacy Policy

• • We reserve the right to revise or update this Privacy Policy at our sole discretion, in order to reflect changes in our data processing practices, applicable laws, or operational requirements. When any material changes are made, we will revise the “Effective Date” at the top of this document.

• This Privacy Policy shall be reviewed and updated from time to time in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), or any subsequent amendments or related regulations issued by the Government of India.

• We encourage users to review this Privacy Policy periodically. Continued use of our website following the publication of updates constitutes your acknowledgment and acceptance of the revised policy.

4. Cookies and Tracking Technologies

We may utilize cookies and comparable tracking technologies (such as web beacons and pixels) to enhance user experience, analyze website traffic patterns, and deliver customized content and advertisements tailored to user interests.

You retain the right to accept or decline the use of cookies. While most internet browsers are configured to accept cookies by default, you may adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may limit certain functionalities and features of our website.

5.  Processing of Personal Data of Children

In accordance with the Digital Personal Data Protection Act, 2023, our website and services are not intended for use by individuals under the age of eighteen (18). We do not knowingly collect, process, or store personal data of children under the age of 18 without verifiable parental consent.

Furthermore, we do not engage in behavioral tracking, profiling, or targeted advertising directed at children.

If you are a parent or legal guardian and believe that your child has provided us with personal data without your consent, please contact us immediately using the details provided in the Contact Us section. Upon confirmation, we will take appropriate steps to delete such information in accordance with applicable legal requirements.

6. Disclosure to Third Parties

We do not sell, rent, or trade your personally identifiable information to external parties. However, we may share your data with carefully selected and trusted third-party service providers who assist in website operation, business administration, or service delivery. These third parties are contractually obligated to safeguard your data and are restricted from using it for any purpose other than the services they provide to us.

We may also disclose your personal data under the following circumstances:

• To comply with applicable laws, legal obligations, or enforceable governmental or judicial requests (e.g., subpoenas or court orders).
• To respond to lawful requests from government or regulatory authorities.
• To protect and enforce the legal rights, property, or safety of SS POCT LLP, our personnel, users, or others.
• To detect, investigate, or prevent fraud, abuse, or potential violations of our terms of service.

Note: Aggregated, anonymized, or non-personally identifiable information may be shared with third parties for business analytics, marketing, research, or service improvement purposes.

7. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by SS POCT LLP. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices, data collection, security measures, or content of such third-party platforms.

We encourage you to review the privacy policies and terms of any third-party websites or services you access through our platform, as your interactions with them are governed solely by their respective policies.

The inclusion of such links does not imply endorsement or guarantee of the accuracy, relevance, timeliness, or completeness of any information or services provided by these third parties.

8. Advertising and Feedback Use

If you voluntarily submit comments, feedback, suggestions, or other input through our website or via other channels of communication, we may use such information to:

• Enhance and optimize our services, functionality, and user experience.
• Develop new tools, features, or offerings.
• With your prior and explicit consent, contact you regarding services, surveys, offers, or promotional opportunities that may be of interest to you.

We will never utilize your feedback for marketing or public use without obtaining your clear and informed permission.

9.  Data Security and Retention

We employ robust, industry-standard technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or destruction. These measures include but are not limited to:

• Encryption of data during transmission and, where applicable, at rest.
• Strong authentication controls and restricted access protocols.
• Ongoing monitoring and security audits of our digital infrastructure.

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulatory obligations.

10. Opting out of email marketing

You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link included in our email communications or by reaching out to us directly. Once your request is processed, your email address will be removed from our email marketing list.

11. Your rights and data

If you wish to review, modify, or delete the information associated with your account, you may do so by:

• Contacting us through the communication channels provided.
• Accessing your account settings to update your user information.

Should you request account termination, we will proceed to deactivate or delete your account and remove your data from our active systems. 

Please note, however, that certain information may be retained in our records where necessary to detect and prevent fraud, resolve technical issues, support ongoing investigations, enforce our Terms of Use, or comply with applicable legal obligations.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data practices, or the handling of your personal information, please contact us at:

Email: info@sspoct.com
Phone: (+91) 9653692261
Address: SS POCT LLP, 

Thank you for choosing SS POCT LLP. We value the trust you place in us and remain dedicated to protecting the confidentiality, integrity, and privacy of your personal information.