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FAQs
SS Poct LLP is a leading provider of high-quality medical products. We specialize in supplying a wide range of medical devices, equipment, and consumables to healthcare professionals and institutions.
We offer a diverse selection of medical products, including diagnostic equipment, surgical instruments, patient care supplies, personal protective equipment (PPE), and more. Our catalog is continuously updated to include the latest advancements in medical technology.
You can place an order through our website by adding the desired products to your cart and proceeding to checkout. You can also place orders by contacting our customer service team via phone or email.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and purchase orders (for approved institutions).
Orders can be modified or canceled before they are shipped. Please contact our customer service team as soon as possible to make any changes. Once an order has been shipped, it cannot be canceled or modified.
We offer standard, expedited, and overnight shipping options. The shipping cost and delivery time will vary based on the selected option and the delivery location.
Yes, we ship to many countries worldwide. International shipping rates and delivery times will apply. Please check our shipping policy for more details.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
We accept returns of unopened and unused products within 30 days of delivery. To initiate a return, please contact our customer service team for a return authorization. Some products, such as customized items or opened sterile products, may not be eligible for return.
To exchange a product, follow the same process as initiating a return. Once the original item is returned and inspected, we will process the exchange. Additional shipping charges may apply.
