Return and Refund Policy

At SS POCT LLP, we are committed to providing our customers with high-quality medical equipment and customer service. While we aim for complete customer satisfaction, we understand that there may be instances where a return or refund is required. Please review our return and refund policy below.

Return Eligibility

Customers may request a return subject to the following conditions:

• The item must be unused, undamaged, and returned in the same condition as received, with all original packaging, tags, manuals, accessories, and any promotional items included.

• Return requests must be raised within seven (7) calendar days from the date of delivery. Upon verification we will offer a replacement or full refund within 15 days depending upon availability

• Proof of purchase (invoice or receipt) must be provided.

• Items returned without prior authorization may not be accepted.

Non-Returnable Items

SS POCT LLP maintains a strict no-return or exchange policy due to the nature of the healthcare products offered. However, exchanges or replacements will be allowed only in the following cases, subject to confirmation by our support team:

• Damaged product

• Incorrect item received

• Incomplete order

• Missing product

Strictly Non-Returnable Items include:

a) Consumables, such as:

• Test strips, lancets, alcohol swabs, syringes, vacutainers

• Disposable gloves, masks, gowns

• Diagnostic kits, disinfectants, single-use catheters, medical dressings

These are non-returnable once packaging is opened, due to health, hygiene, and regulatory concerns.

b) Customized or Special Order Products, such as:

• Calibrated equipment

• Branded or buyer-labeled items

• Bulk orders in special configurations

These are non-returnable unless defective or not as described.

c) Incomplete Returns may be rejected if:

• Original packaging, manuals, accessories, or freebies are missing

• Item appears used, tampered with, or mishandled

• Free gifts not returned with the main product

How to Initiate a Return

To initiate a return:

1. Visit: www.sspoct.com/contactUs

2. Submit your return request within 7 calendar days of product receipt.

3. Our support team will review and respond within 72 business hours.

4. If approved, we will arrange pickup of the product.

5. Ensure the product is securely packed in original packaging to avoid rejection.

Refund Process

• Refunds are initiated after the returned item is received and verified for compliance.

• Refunds will be made to the original payment method only.

• It typically takes 3 to 5 business days after refund initiation for the amount to reflect in your account.

• A restocking fee of up to 15% may apply if:

  • Return is beyond the eligible timeframe

  • Packaging is opened or product is used

  • Accessories or freebies are missing

Return Shipping Costs

• Return shipping charges are the customer’s responsibility, except in cases where:

  • Wrong item delivered

  • Verified defective product received

• Use a reliable, trackable courier service.

• SS POCT LLP is not liable for returns lost or damaged during transit.

Damaged or Defective Items

• Must be reported within 48 hours of delivery.

• Include photo/video evidence clearly showing the damage or defect.

• Upon verification we will offer a replacement or full refund within 15 days depending upon availability and nature of the issue.

• Claims submitted after 48 hours or without proper evidence may be rejected.

Product Delivery Timeframe

• Orders are typically processed and shipped within 2–3 business days after confirmation.

• Standard delivery time is 5–10 business days, depending on the delivery location.

• Any delays will be communicated via email or phone.

Legal Jurisdiction

This Return and Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

Contact Us

For any assistance or questions regarding this policy:

• Email: info@sspoct.com

• Phone: (+91) 9653692261

We appreciate your trust in SS POCT LLP and assure you of our commitment to customer satisfaction and fair business practices.